Launching the Configuration Tool

Sometimes you might want to start the game in windowed mode, or change the resolution before launching the game. To do that you can open the configuration tool

Bad North Configuration Tool

Bad North Configuration Tool

Steam

From the Bad North page in your Steam Library:

  1. Click Play Game

  2. Select Launch Configuration Tool

  3. Click Play

Discord

From your Discord Library, locate Bad North

  1. Click the dropdown arrow on the Play button

  2. Select Play Config Tool

Note: if there is no dropdown arrow, follow the instructions for Windows, below.

GOG Galaxy

From the Bad North Page in your GOG Galaxy Library

  1. Click More

  2. Go to Other > Launch Configuration Tool

Windows

On any windows platform you can launch the game into config mode directly from the .exe

  1. Locate your game files

  2. Hold down Shift and double-click BadNorth.exe

Mac OSX

On any OSX platform you can launch the game into config mode directly from the .app

  1. Locate your game files

  2. Hold down Option and double-click BadNorth.exe

Using Command Line Arguments

Command line arguments are optional parameters that can be used to modify the behaviour of the game at launch.

Steam

In Steam you can specify command line arguments by

  1. Right click on Bad North in your Steam Library and select Properties

  2. Click Set Launch Options…

  3. Enter the command line argument you need

    • If you need multiple arguments, enter them all in this box, with a space between each

  4. You can now launch the game as normal from the steam client

Discord

Discord does not yet support command line arguments via the app, but you can set up a shortcut to run the game with command line arguments (see below, under “Windows”).

You will need to launch the game via this shortcut, rather than through the discord app to run the game with the argument active.

GOG Galaxy

In GOG Galaxy, you can specify command line arguments by

  1. Right click on Bad North in your GOG Galaxy Library and click Settings

  2. Under Custom Settings check the Add command line arguments

  3. In the box that appears, enter the arguments you need

    • If you need multiple arguments, enter them all in this box, with a space between each

  4. You can now launch the game as normal from the steam client

Windows

If you are not using any of the above clients, you can launch the game with command line arguments by using a shortcut or a command line.

  1. Find your game files

  2. Right click on BadNorth.exe, select Create Shortcut

  3. Right click on the new shortcut file and click Properties

  4. In the Shortcut tab, in the Target box, add your command line arguments after badnorth.exe, after a space, i.e. …\BadNorth.exe NoAutoPause

    • If you need multiple arguments, enter them all after BadNorth.exe in this box, with a space between each

Mac OSX

If you are not using any of the above clients, you can launch the game with command line arguments by using terminal, or by creating a script. See this guide for setting up a script to launch the game with command line arguments.

We recommend attempting to launch the game via terminal to test out command line arguments and then create a script afterwards if that is successful, as the process for creating a “shortcut” on Mac is quite a long process. Open terminal, and type the full path to BadNorth.app and add the parameter(s) afterwards

Diagnostic Files

Depending on what kind of issue you’re having, we might want to request various files from you to help diagnose the problem. These are:

  • Save Files

  • Game Output Logs

  • System Information / DxDiag Reports

  • Crash Reports

  • Mac OSX Only - Program Samples

Save Files

Save files depend on which platform you’re running on, be that Discord, Steam, GOG, etc. and are covered in a separate article - How To Find Game & Save Files

Game Output Logs

Windows

On Windows, game output is located in the AppData folder, which you can get to by

  1. Press the Windows Key and type %appdata% and hit enter

  2. From this location, navigate to

    • …\AppData\LocalLow\Plausible Concept\Bad North

  3. The file output_log.txt is the output log

Note that these logs are reset with each play session - be sure to grab the log immediately after seeing the problem.

Mac OSX

On OSX, the game output is located in the Library.

  1. Open Launcher -> Console

  2. Navigate to /Users/<user_name>/Library/Logs/Unity/Player.log

Note that these logs are shared with all other Unity Games and will be reset with each play session - be sure to grab the log immediately after seeing the problem.

If you have purchased the game via the Mac App Store, or Kartridge, the logs are likely to end up in:

~Library/Containers/com.PlausibleConcept.BadNorthOSX/data/Library/Logs/Unity/Player.log

System Information

Windows (DxDiag)

A DxDiag report is a file that tells us all about the setup of your Windows PC. You can generate one by

  1. Press the Windows Key + R

  2. Type dxdiag and hit enter

  3. In the window that pops up, click the Save All Information button, which will generate a file you can send to us

 
The DxDiag Tool

The DxDiag Tool

 

Mac OSX (System Report)

  1. Click the Apple Logo in the top left of the screen, then Click “About this Mac”

  2. Click “System Report…”

  3. Press Command-S to save the file

Crash Reports

Windows

If the game crashes, it will produce 2 files: a crash dump and an error log. These are in the AppData folder, alongside the output.log You can find these by

  1. Press the Windows Key and type %appdata% and hit enter

  2. From this location, navigate to

    • …\AppData\LocalLow\Plausible Concept\Bad North\Crashes

  3. Each crash has a folder named for the date and time of the crash - inside you will find both the crash.dmp and the error.log files.

[Mac OSX] Program Samples

If the game has frozen (not crashed) we might ask for a Program Sample. While Bad North is running:

  1. Launch the Activity Monitor

  2. Make sure the CPU tab is selected

  3. Select Bad North in the list

  4. Click the cog icon in the top left corner

  5. Select Sample Process (see below)

  6. Once the sample is taken, you can save a file and send it to us

Taking a Program Sample in OSX’s Activity Monitor

Taking a Program Sample in OSX’s Activity Monitor

Still Having Problems?

Feel free to contact us if you are in need of further assistance

Game & Save Files

User Settings Files

User settings files are not saved to the cloud, so are always in AppData (Windows) or Library (Mac). Regardless of which storefront you bought the game from, follow the instructions at the bottom of this page (under Windows or Mac as appropriate).

Steam

Steam Game Files

In Steam you can find your game files by

  1. Right clicking Bad North in your Steam Library, select Properties

  2. Go to the Local Files tab and select Browse Local Files…

Steam Save Files

Save files are stored in the default steam Cloud Storage location, which varies depending on platform:

  • Win: C:\Program Files (x86)\Steam\userdata\<user_id>\688420\remote

  • Mac: ~/Library/Application Support/Steam/userdata/<user_id>/688420/remote

where <user_id> is your steam user id (as a number)

Discord

Discord Game Files

In Discord you can find your game files by right clicking on the game in your Discord library, and selecting Show in Folder. This will take you to where the game files are kept, which will be a location something like:

…\BadNorth\content\StandaloneWindows

You’ll see BadNorth.exe in here, plus some other stuff.

Discord Save Files

From there, if you navigate up a couple of folders to the …\BadNorth directory, and from there you should be able to go to:

…\BadNorth\storage\<user_id>\content\

Which is where the saves are kept. <user_id> in this case being a long number, unique to you. Typically in this folder there will be file called user, and several files called campaign <something>. If we ask you to send your save files, it’s best to zip up the entire content folder and send that via mail. If there is no content folder, or there is nothing in it, then you don’t have any saves, which might be solvable by checking out this topic.

GOG Galaxy

GOG Galaxy Game Files

In GOG Galaxy, you can find your game files from the Bad North page of your library by:

  1. Click More

  2. Go to Manage Installation > Show Folder

GOG Galaxy Save Files

Save files are stored in the default Galaxy Cloud Storage location, which is in AppData:

...\AppData\Local\GOG.com\Galaxy\Applications\51399757586222569\Storage\Shared\Files

Windows

If you are not using any of the above clients, or you have cloud saves disabled, your save files are likely to be in AppData

…\AppData\LocalLow\Plausible Concept\Bad North\Saves

You can get to the AppData folder by pressing the Windows Key, typing %appdata% and hitting enter.

Mac

If you are not using any of the above clients, or you have cloud saves disabled, your save files are likely to be somewhere in one of the Library folders, though exactly where can vary. The library folders can be found at:

/Users/<user_name>/Library/Application Support/

Inside these you are looking for a sub-directory that looks like:

…/com.PlausibleConcept.BadNorthOSX/Saves/ OR
…/Plausible Concept/Bad North/Saves/

If you have bought the game via the Mac App Store, or Kartridge, then it is possible that the files will end up in the following location:

~Library/Containers/com.PlausibleConcept.BadNorthOSX/data/Library/Application Support/com.PlausibleConcept.BadNorthOSX/Saves/

Android

On Android you can access your save files either by connecting your computer via USB or using the My Files app on your phone. The files might be on your SD Card or on the Phone’s internal storage at:

\Android\data\com.PlausibleConcept.BadNorthFull\files\Saves

If you have connected via USB then you can simply copy the files across to your computer.

If you are using My Files then touch and hold on one of the files until it is selected with a checkmark, then tap on the rest of the files until they are all selected. You can then use the Share option to transfer them. If you are sending them to us for support, then please email to support@badnorth.com with the title “Files for SUP-????” where the question-marks are your support ticket number.

Contact Us

We’ve just launched a new support system, via our publisher Raw Fury, where you can submit bugs and support tickets to us directly. These will get seen by the development team and the QA team, so is your quickest route to getting a response:

If you don’t have a support request, but just want to reach out to the team, then our email address is

You can also join the community at the official Raw Fury Discord Server