Diagnostic Files

Depending on what kind of issue you’re having, we might want to request various files from you to help diagnose the problem. These are:

  • Save Files

  • Game Output Logs

  • System Information / DxDiag Reports

  • Crash Reports

  • Mac OSX Only - Program Samples

Save Files

Save files depend on which platform you’re running on, be that Discord, Steam, GOG, etc. and are covered in a separate article - How To Find Game & Save Files

Game Output Logs

Windows

On Windows, game output is located in the AppData folder, which you can get to by

  1. Press the Windows Key and type %appdata% and hit enter

  2. From this location, navigate to

    • …\AppData\LocalLow\Plausible Concept\Bad North

  3. The file output_log.txt is the output log

Note that these logs are reset with each play session - be sure to grab the log immediately after seeing the problem.

Mac OSX

On OSX, the game output is located in the Library.

  1. Open Launcher -> Console

  2. Navigate to /Users/<user_name>/Library/Logs/Unity/Player.log

Note that these logs are shared with all other Unity Games and will be reset with each play session - be sure to grab the log immediately after seeing the problem.

If you have purchased the game via the Mac App Store, or Kartridge, the logs are likely to end up in:

~Library/Containers/com.PlausibleConcept.BadNorthOSX/data/Library/Logs/Unity/Player.log

System Information

Windows (DxDiag)

A DxDiag report is a file that tells us all about the setup of your Windows PC. You can generate one by

  1. Press the Windows Key + R

  2. Type dxdiag and hit enter

  3. In the window that pops up, click the Save All Information button, which will generate a file you can send to us

 
The DxDiag Tool

The DxDiag Tool

 

Mac OSX (System Report)

  1. Click the Apple Logo in the top left of the screen, then Click “About this Mac”

  2. Click “System Report…”

  3. Press Command-S to save the file

Crash Reports

Windows

If the game crashes, it will produce 2 files: a crash dump and an error log. These are in the AppData folder, alongside the output.log You can find these by

  1. Press the Windows Key and type %appdata% and hit enter

  2. From this location, navigate to

    • …\AppData\LocalLow\Plausible Concept\Bad North\Crashes

  3. Each crash has a folder named for the date and time of the crash - inside you will find both the crash.dmp and the error.log files.

[Mac OSX] Program Samples

If the game has frozen (not crashed) we might ask for a Program Sample. While Bad North is running:

  1. Launch the Activity Monitor

  2. Make sure the CPU tab is selected

  3. Select Bad North in the list

  4. Click the cog icon in the top left corner

  5. Select Sample Process (see below)

  6. Once the sample is taken, you can save a file and send it to us

Taking a Program Sample in OSX’s Activity Monitor

Taking a Program Sample in OSX’s Activity Monitor

Still Having Problems?

Feel free to contact us if you are in need of further assistance

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