Symptoms
Game launches but only displays as a black or white screen OR
Game Launches but display seems distortedAudio plays as normal
Possible Fixes
Launch the game in config mode
Set the game to “Windowed” and a low resolution
Try to launch the game from there
Attempt to set the settings back to fullscreen if the game launches
On Mac you can try switching to OpenGL, but using the command line argument -force-glcore (instructions for using command line arguments here)
If your computer has both a dedicated graphics card and integrated graphics, you can try switching to integrated to fix the problem
Contact us so we can investigate further
Notes:
we have seen one version of this bug with a GTX980m graphics card that was only fixable by switching to Integrated Graphics.